Privacy policy

VolPets Ltd is committed to protecting you privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK data protection laws.

1. Who We Are
VolPets Ltd
Registered in England and Wales, Company No: 12141667
Email: admin@volpets.co.uk
We are the data controller for the personal data we collect through this website.

2. What Personal Data We Collect
Depending on how you use our website, we may collect the following types of data:
2.1 Information You Provide
– Name
– Email
– Postal address
– Phone number
– Enquiry information submitted through contact forms
– Payment information (processed securely by third-party providers)

2.2 Information Collected Automatically
– IP address
– Browser type and version
– Device Information
– Usage data
– Cookies and similar tracking technologies

2.3 Information from Third Parties
– Payment processors
– Analytics providers
– Advertising partners
– Social media platforms

3. How We Use Your Personal Data
We use your information for the following purposes:
– To operate and maintain our website.
– To process orders, payments, and deliveries.
– To respond to enquiries and provide customer support
– To send service updates or administrative emails
– To improve website performance and use experience
– To conduct macerating (only with appropriate consent)
– To comply with legal obligations and prevent fraud

4.- Legal Basis for Processing
We process your personal data under the following UK GDPR bases:
– Consent – e.g., for marketing communications
– Contract – when processing your orders or account
– Legal obligation – for tax, accounting, or compliance
– Legitimate interests – improving our website, security, fraud prevention, business analytics

5. How We Share Your Data
We may share your information with:
– Service providers (IT hosting, payment processors, analytics providers).
– Professional advisers (lawyers, accountants0
– Regulatory authorities (if required by law)
We do not sell your personal data.

6. International Data Transfers
Some of our service providers may process data outside the UK.
Where transfers occur, we ensure appropriate safeguards are in place, such as:
– UK International Data Transfer Agreements (IDTAs)
– Adequacy regulations
– Standard contractual clauses

7. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy, including:
– Customer records: up to 6 years
– Marketing data: until you withdraw consent
– Website analytics: 12-26 months
– Legal and compliance records: as required by law.

8. Your Data Protection Rights
Under the UK GDPR, you have the right to:
– Access your personal data
– Correct inaccurate information
– Request erasure (“right to be forgotten”)
– Restrict processing
– Object to precessing
– Data portability
– Withdraw consent at any time
– Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, contact us at adming@volpets.co.uk

9. Cookies
Our website uses cookies to:
– Enable core site functionality
– Improve performance
– Provide analytics
– Support marketing and advertising
You can change your cookie preferences at any time via your browser settings.

10. Security
We use appropriate technical and organisational measures to protect your data from:
– Loss
– Misuse
– Unauthorised access
– Disclosure
– Alteration
However, no method of transmission over the internet is completely secure.

11. Third-Party Links
Our website may link to external websites not operated by us.
We are not responsible for their privacy practices or content.

12. Changes to This Policy
We may updated this Privacy Policy from time to time.

13. Contact Us
If you have any questions about this Privacy Policy or how we process your data, please contact: admin@volpets.co.uk